Kilroy does promise to complete a job to your 100% customer satisfaction within the limits of safety and reason. However, Kilroy cannot guarantee against such things as damage from previous cleanings or construction, excessive deposits of substances like silicone, varnish or the buildup left by extreme neglect This applies to screens and tracks as well. We also cannot guarantee against damaged window seals. Occasionally, a seal on a thermopane window or skylight will fail and the window will still appear dirty although all the residue has been removed. In this case the window needs to be replaced. Ask your Kilroy representative for more information.
Kilroy's guarantee is valid for 7 days after completion not only against defects in workmanship, but incidents such as birdstike, egging, freak weather, etc. within that time period. We are not a large corporation and you have the personal promise of the owner, Neil Stainsby that any possible issues you might have will be dealt with in the most timely and efficient manner possible; even if he has to do it himself. Please contact the office immediately with any problems or concerns.